Operational processes managed by people who’ve run operations.
Most BPO providers bring process discipline but no domain knowledge. Aarcher brings both — built from 35 years of actually doing what we now manage on behalf of clients.
For Shippers · 3PLs · Freight Intermediaries
Freight Bill Audit & Reconciliation
Industry research consistently shows 2–8% of freight bills contain billing errors. On a ₹10 crore freight spend, that is ₹20–80 lakhs recoverable annually. Most companies do not catch it because they lack the specialist knowledge. We do this end-to-end as a managed service.
What We Do
- End-to-end freight bill audit: air, ocean, road, courier/express
- Rate card validation against contracted tariffs
- Duplicate billing detection
- Surcharge legitimacy checks: fuel, THC, peak season
- Dispute management: claim preparation and carrier follow-up
- Monthly reconciliation reports with recovery summaries
- Carrier billing pattern trend analysis
- Cost leakage identification by lane, mode, carrier
For Logistics Enterprises · 3PLs · Large Shippers
Process Audits
An independent practitioner’s view of operational process health — not a checklist review. We audit what is actually happening versus what should be happening, and tell you which gaps matter most.
What We Do
- Warehouse and distribution centre process audits
- Freight procurement process review
- Transportation management process evaluation
- Contract logistics KPI framework design and audit
- Last-mile and delivery operations audits
- Technology adoption and process-tech alignment audits
- Post-implementation audits with prioritised recommendations
For Enterprises with Complex Logistics Vendor Ecosystems
Vendor Onboarding & Management
Managing a logistics vendor ecosystem without structure is how tail spend accumulates and performance deteriorates unnoticed. We build and manage the framework that gives you visibility, accountability, and the data to rationalise.
What We Do
- Carrier and 3PL qualification frameworks
- Onboarding documentation: SLAs, KPIs, escalation matrices, rate cards
- Vendor scorecards and performance review facilitation
- Contract compliance monitoring
- Vendor rationalisation advisory
- RFP design and vendor shortlisting
- Freight rate benchmarking and carrier claims management
More we can run on your behalf
Freight Data Analytics
Monthly reporting on lane performance, cost per unit, and carrier OTP for companies that have data but no domain analyst.
Carrier Claims Management
Full lifecycle management of freight damage, loss, and delay claims for shippers without in-house capacity.
Fleet Compliance Monitoring
Driver license validity, vehicle fitness, and permit tracking — rule-based and recurring.
Logistics Contract Management
Compliance calendar monitoring for logistics contracts — renewals, penalty clauses, SLA breach tracking.
Tender / RFQ Management
End-to-end freight procurement tender support — scope, carrier identification, bid evaluation, and award recommendation.
Freight Rate Benchmarking
Periodic benchmarking of contracted rates against market — by lane, mode, and carrier — to support renewal negotiations.